Support
Need help? Talk to us.
Whether you're already using ProjectWatchPRO, working through the Profit Pulse System, or just trying to figure out whether any of this fits your company - tell us what's going on.
No ticket maze. No sales pressure.
Just tell us what you need.
Tell us what you need help with - software, setup, quoting, scheduling, field time, reports, training, operations support, or a question before you start.
What do you need help with?
- ProjectWatchPRO software Something isn't working, you don't know where to find something, or you need help using a feature.
- Setup & data Employees, tasks, burden rates, projects, materials, permissions and company settings.
- Quoting & scheduling Help understanding how the operating process should be structured inside PWP.
- Time & field use Clock-ins, wrong jobs/tasks, time corrections or crew adoption.
- Reports & profitability You don't understand what the numbers are telling you or something doesn't look right.
- Training / Profit Pulse System Your team needs help with the foundation or management methodology behind the software.
- Coaching / operations support You need help keeping the process working, solving recurring issues or managing the operation.
- I'm not a customer - I just have a question You're considering PWP, the Profit Recovery Review, training, or another way of working with us.
Sometimes the software isn't the problem
- Maybe the number is wrong because the burden rate was built wrong.
- Maybe the schedule isn't current because nobody owns it.
- Maybe the dashboard is showing drift, but nobody knows what to do about it.
- Maybe the crew is entering time properly but the task structure underneath it is wrong.
- Maybe everybody understands PWP but nobody has time to keep it current.
That's why our support doesn't stop at "where do I click?"
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The foundation
We help build it right.
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The software
We help you run it right.
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The people
We help them do it right.
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The management process
We help keep it working right.
Current customer or not a customer yet?
Already using ProjectWatchPRO?
Tell us what's happening.
Not a customer yet?
You don't have to pay anything just to ask us a question.
Maybe you want to know whether PWP will work with the way your company operates. Maybe you want to understand implementation, who should attend training, or whether the Profit Recovery Review is the right starting point.
That's fine. Talk to us first. No pressure. No sales pitch. Just real answers.
Send us a message
If the question isn't "how do I use PWP?" but "why do we keep losing money here?"…
That may be bigger than a support issue. If you're seeing recurring labour overruns, margin drift, bad quote math, schedule problems, unbilled extras or a bank account that doesn't match how busy you are, we can look deeper.
Profit Recovery Review — free 30-minute session
A free one-on-one diagnostic that looks at the numbers and how the work moves through the business, then gives the client a usable report/roadmap.
Book my review Free 30-minute Profit Recovery Review